Consumer Protection & Product Liability
Consumers have the right to fair trade practices, quality products, and truthful advertising. When businesses engage in unfair practices, sell defective products, or provide misleading advertisements, consumers have legal recourse under the Consumer Protection Act, 2019.
At Manu Legal Solutions, we provide expert legal assistance to file complaints, seek compensation, and ensure justice for consumers who have been wronged by businesses, manufacturers, or service providers.
Key Areas of Consumer Protection & Product Liability
1. Unfair Business Practices
Unfair trade practices refer to deceptive, fraudulent, or unethical business conduct that misleads consumers. These include:
- False representation – Misleading claims about a product or service.
- Overcharging – Charging higher than the MRP (Maximum Retail Price).
- Non-disclosure of defects – Selling faulty products without informing the buyer.
- Wrongful denial of services – Refusal to provide services after payment.
🔹 Our Legal Support Includes:
- Filing complaints under the Consumer Protection Act, 2019.
- Legal action against fraudulent business practices.
- Seeking compensation for damages suffered.
2. Defective Products & Product Liability
A defective product can cause financial loss, health hazards, or personal injury. Product liability laws hold manufacturers, distributors, and retailers accountable for defects.
Types of Product Defects:
- Manufacturing defects – Errors in the production process.
- Design defects – Unsafe product design leading to harm.
- Lack of proper warnings – Failure to provide usage instructions or safety warnings.
🔹 Our Legal Assistance Covers:
- Filing claims against manufacturers for defective products.
- Seeking compensation for injuries caused by faulty goods.
- Holding businesses accountable under Strict Liability Laws.
3. Misleading Advertisements
Businesses often use deceptive advertising to mislead consumers about a product’s quality, price, or benefits. This includes:
- False claims – Advertisements exaggerating product effectiveness.
- Hidden charges – Concealing additional costs in services.
- Fake endorsements – Misuse of celebrity or expert opinions.
🔹 Legal Remedies Available:
- Complaints to the Central Consumer Protection Authority (CCPA).
- Legal action under the Consumer Protection Act, 2019.
- Demanding refunds, replacements, or monetary compensation.
4. Filing Consumer Complaints Against Online Retailers
With the rise of e-commerce, consumers often face issues such as:
- Non-delivery of products after payment.
- Receiving counterfeit or damaged goods.
- Unfair return/refund policies.
- Breach of warranty or service agreements.
🔹 Our Expertise Includes:
- Filing consumer complaints against online shopping platforms.
- Legal action against fraudulent sellers and service providers.
- Ensuring refunds, replacements, or monetary compensation.
📌 We handle cases against major online retailers, marketplaces, and service providers to protect consumer rights.